The serial number or your activation key for Native Instruments’ Native Access will be sent to you by
a) sent by e-mail when purchasing via this website.
b) when purchasing via Thomann, the code was given to you by Thomann.
If you have purchased the Digital Grand via our website, please first search for the purchase confirmation and the activation key contained therein. If you do not find what you are looking for, please do not hesitate to contact us. Please let us know the email address you used to make the purchase.
When purchasing via Thomann, we have no knowledge of the activation key assigned to you. Please contact the Thomann service team (https://www.thomann.de/de/compinfo_contact.html).